What if my water has been cut off?

If you have made payment on an account that has been cutoff or it is cutoff day and you have paid a past due balance, you must call City Hall at 770-464-2380 and ask for the Utility Department so that a work order can be processed to have services restored.

If it is after hours, and your payment was made by end of business day, which is 4:30 p.m., and your services were not returned, call 770-464-6938 and leave a message. Action will only be taken for payments made before 4:30 p.m. If your payment was made after that time, you can call the main number at City Hall the following business day.

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Online Bill Pay
- How do I pay my city utility bill?
  Pay Utility Bill Now
  
  Residential and Commercial Customers may use Master Card, Visa, or Discover. You need your most recent utility bill and your credit card information readily available when making a payment. A convenience fee will be charged.
- When will I be able to pay online?
  You will be able to pay online immediately upon receipt of your bill.
- Will I continue to receive a paper bill in the mail?
  Yes, and you will need the paper bill to enter the correct information to pay utility and property tax bills.
- Will I be able to pay late?
  Yes, the system will accept any payment. Acceptance, however, does not relieve you of any interest, penalties, late fees, possible cut-off, lien, fi-fa, or any other legal ramifications associated with late payments.
Security
- How is my personal and financial information kept safe?
  The City never has access to your credit card information during a payment transaction. Our credit card processing service uses E3, an end-to-end encryption product designed to protect credit card data from the moment of key entry through the entire transaction flow. E3 provides the highest degree of security available.
- Are all computers safe to use?
  Computer security experts advise that you may put your information at risk when you use a public computer for personal business.
  
  While our credit card service uses measures to protect your personal information, the use of public computers may compromise the security of your information.
  
  Public computers include those in schools, libraries, Internet Cafes, etc. For maximum security you may want to avoid using public computers when entering credit card information.
- What software do I need to use online bill pay?
  The latest compatible version of Internet Explorer with all security patches installed is all you need to use Online Bill Pay.

Billing and Payment Options

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bill payment

The City of Social Circle bills monthly for water, sewer, natural gas and trash/garbage/recycle collection as well as for property and Social Circle City School taxes.

Payment options

Make Online Payments

The City of Social Circle provides several ways to make timely payments:

Facts about online payments

Online payments take at least 24 hours to post in the City System. Holidays, weekends and bank closures will delay the posting in the City System even longer.

If you find yourself in a possible cut-off situation and want to avoid a cut-off or to want to get a quicker restoration of service do not use the online bill pay system.

Pay by Phone

To pay your Utility bill by phone call the IVR line at 877-840-5562. Have your account number, the amount of your last payment, and street address ready in order to complete the payment process using a credit card. A usage fee of 2.95% applies. Visa, Mastercard, and Discover are accepted.

Pay at the Drive-thru (located at the side of City Hall)

The drive-thru window is open Monday through Friday, from 8:00 a.m. - 4:30 p.m. to pay by cash, check, money order, or credit card. A usage fee of 2.95% applies. Visa, Mastercard and Discover are accepted.

Mail In

The City of Social Circle accepts checks or money orders delivered by the U.S. Postal Service and other delivery services. Be sure to allow enough delivery processing time to meet the City's due date. Your payment is due, whether the delivery service delivers or not.

City of Social Circle
P.O. Box 310 (mailing address)
166 North Cherokee Road (physical address for UPS, FedEx, etc.)
Social Circle GA 30025

Drop Box

There is a drop box at City Hall to receive checks or money orders after office hours. Please do not deposit cash in the drop box. Payments placed in the drop box after 4:00 p.m. will be credited the next business day and are subject to the 10% late fee charge when it applies.